FREQUENTLY ASKED QUESTIONS


What is UV-C?

To simplify, there are three main sub categories of UV light according to wavelength: UV-A (315nm to 400nm), UV-B (280-315nm), and UV-C (200-280nm). All LUCID™ purifiers operate at a wavelength of 253nm, considered to be the most optimal for killing germs. These beneficial germicidal properties safely eliminate any harmful airborne particles such as viruses, bacteria, mold spores, allergens and unpleasant lingering odors that enter your home - clean air made simple! 

Is UV Light Harmful?

The answer is no, not when it's used correctly! LUCID™ has been designed with your safety as our top priority which is why the UV-C bulb used in our purifiers have been sealed within the unit, completely eliminating any potential risk to the eyes or skin. Unlike any other UV sterilization products, our users do not need to sacrifice their safety to enjoy clean, sterilized air. When you use LUCID™ there's no need to leave the room while it does its magic!

PLUS! Every LUCID™ comes with a built-in safety stop which prevents the UV light from turning on when its protective cover is not fully attached, just one of many features that makes our UV purifier one of the safest and effective on the market! 

How Does UV-C Affect Microscopic Germs? 

UV-C light destroys the DNA of microscopic germs preventing them from reproducing. The great thing about LUCID™ is that it gets to the root of the problem and stops it before it has any chance to affect your indoor air quality. A proven process that's simple, yet effective-hassle free sterilization at its finest! 

Does It Work? 

Yes! There are scientific references abound for UV-C's efficacy both in literature and in reports of field applications. Among these government reports, NIOSH, OSHA, CDC, GSA, and EPA are the most notable. Science in the public forum comes from the University of Cincinnati, Tulsa University, University of Colorado and McGill University to name a few. The two labs conducting independent testing and showing very favourable results are the Venetian Institute of Science and Technology, and Battelle. Much of the broader use is for the disinfection of drinking water and treatment of sewage in waste water treatment. 

Do UV-C Lamps Produce Ozone? 

No, but UV-C does provide exceptional conditioning of the air much like the sun does outdoors. UV-C fixtures are an air conditioning component that’s in addition to other system parts. Those include the filters, coil, heating core, fan, dampers, humidifiers, etc. All are designed to provide a specific function in the job of processing air for occupied spaces.

How Often Do I Need To Replace My UV-C Bulb? 

We recommend replacing your UV-C light bulb once every 6 months to retain optimal performance.

Where Can I Get A Replacement UV-C Bulb For My Purifier? 

Replacement bulbs can be purchased through our online store while quantities last. Even if you forget you don't have to worry, we'll send you an e-mail reminder 5 months after your purchase of your purifier and provide you with a link to purchase a replacement. 

How Do I Dispose of My Used UV-C Bulb? 

Currently, most users would dispose of them as they would any glass trash, such as their fluorescent lamps. Large fluorescent lamp users follow EPA and state guidelines, and UV-C lamps would then fall into those same guidelines. If you have a fluorescent lamp disposal program in place, UV-C lamps would simply fall into that same program.

Do I Need To Clean My UV-C Bulb? 

UV-C bulbs will usually degrade common organic debris that might accumulate on the tube surface; therefore, periodic cleaning is usually not required. Cleaning could be necessary only if it has been exposed to any form of hard water, high levels of damp organic debris or any form of oil (ie. body oil). Vinegar can be used for mineral deposits, Windex for damp organic debris and pure alcohol and lint free cloth for oil. Commonly available cleaners should work fine if they don’t leave any residue behind.


Can UV-C Kill Coronaviruses? 

Researchers currently do not know if UV-C can kill the COVID-19 Virus. The germicidal UV waveform (253.7nm) is effective in killing other varieties of Coronaviruses (SARS & MERS). The International Ultraviolet Association has stated that UV disinfection technologies could play a role in a multiple-barrier approach to help reduce the transmission of COVID-19, SARS-CoV-2 based on current disinfection data and empirical evidence. UV is a known disinfectant for air, water and surfaces, that can help to mitigate the risk of acquiring an infection when applied correctly. With this information in mind, LUCID™ recommends the use of our Portable UV-C Air Purifier as a mitigator and overall supplemental approach to fighting infectious diseases rather than a complete solution to the spread of any Coronaviruses.  

Is a Universal Adaptor Necessary When Using LUCID™ Abroad? 

Our product is built to fit a Type A Outlet used mainly in North America, Central America, Venezuela, the Caribbean and Japan. While it will be necessary to have an adaptor to use the purifier outside of these regions, rest assured that the operating voltage of LUCID™ is supported globally at 100-240V.

How Long After Plugging In The Purifier Will It Take Effect? 

It takes 2 hours for a room of 100-150 square feet for LUCID™ to reach its bactericidal effect. This is subject to change depending on the size of the room.

At What Ambient Temperature Can This Product Be Used? 

It is suggested that the ambient temperature should not exceed 40 degrees Celsius (104 degrees fahrenheit) so as to keep LUCID™ functioning at an optimum level. 

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