REFUND POLICY

Our Return Policy lasts 30 days and it takes effect from the time you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.

Assuming you return your purchase within 30 days from receipt, to be eligible for a return:

  1. Product must be in brand new condition, unused/unworn and it its original packaging.
  2. Product packaging must be intact and returned to us in an appropriate shipping container.
  3. In the event of a product defect, photographic proof of said defect must be provided in order for your return to be approved. 
  4. Product must be returned to the return facility address provided by our customer service.

Non-returnable items:

  • Product is returned damaged

For reasons of health protection, sanitary and hygiene, unless they are faulty, we cannot offer refunds on our products unless they are returned within 30 days from the time you received your purchase, new, unused/unworn, and intact in their original packaging. Due to health protection or hygiene reasons, return of our product is not suitable after it has been unsealed or the packaging opened because resale or reuse of our product is impossible.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable. 

It is required to use a trackable shipping service when returning your product. We don’t guarantee that we will receive your returned item and are not required to refund any products not received. 

A refund can only be sent to the original payment method. If the Claimant no longer has access to that payment method, then it is the Claimant's responsibility to contact the bank or agency for the original payment method to claim the funds after the refund is sent. A refund can take up to 10-12 business days to be credited back to the Claimant.

We charge a flat $20 handling fees for processing all replacement products. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To ensure the quick processing of your return, please confirm the return facility address with our customer service at info@luciduv.com and provide us with the tracking number. All products must be returned to the return facility address confirmed by our customer service agent, otherwise we may reject your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Return will be processed within 30 days upon receipt of the returned item at the returns facility. Once the return has been processed, we will also notify you of the approval or rejection of your return.

Approved returns may be refunded or exchanged. If you need to exchange your purchase for the same item or you want to request for a refund send us an email at info@luciduv.com

Approved refunds will be issued to the same payment method used for the order. For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 30 working days. Refund of orders made by bank transfer will be completed on the original bank account within 48 hours from issuance of credit note and only after receiving the bank details from customers. Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

 

Contact Info

Contact E-mail: info@luciduv.com

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods