Products that are not in stock at the time of the conclusion of the order are clearly marked as a pre-order with an expected shipping date and will be sent with subsequent shipping times.
Note that no delivery is made on Sundays and public holidays.
If you have ordered articles with different delivery dates, products will be shipped separately. Products in stock will be shipped immediately, pre-ordered product will be shipped according to the given shipping date as soon as they arrive in our warehouse
Shipping Charges and Delivery times for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are on your account (tariffs, taxes, etc.). Please save all packaging materials and damaged goods before filing a claim.
For items not received, you can file a claim within (30) days from order date. We reserve the right and discretion to reject claims after that time frame. For timely filed claims, we will:
- Open an investigation with our shipper (takes 7-10 days to complete);
- In case of confirmed non-delivery, carrier typically will find and deliver your package; and
- In case of confirmed non-delivery and your package is not found, we will either refund you or replace your order.